carpark
Health & Sports has partnered with ParkAt to manage car parks for the Club. By using their simple app, we can ensure our car parks are freed up for our most important customers – our members, and all others using the Club’s facilities. This includes cafe guests, those visiting Kingsland Physio and members of the Health & Sports swim school.
Members – once you’ve validated your user profile at Reception, and as long as you’ve enabled ‘automatic gate opening’ in the app, you won’t need to do anything else when you visit the Club. Just drive in via Morningside Drive, and exit via Rossmay Terrace.
All members are entitled to 3 hours of free parking at any time during opening hours. Visitors to the cafe, physio and swim school will need to scan an onsite QR code to validate their parking.
Simply download the ParkAt app, and follow the simple instructions. Our team is here to help – if you have any questions please ask Reception, or email info@healthandsports.co.nz
QUESTIONS? WE HAVE ANSWERS!
Do I have to scan the app every time I come to the gym?
No. Once you’ve set up the app with ‘automatic gate opening’ enabled (this can be toggled when you enter your plate), and validated on your next visit, you don’t need to do anything else. The license plate readers will automatically open and end a parking session for you.
HOW CAN I REPORT AN ISSUE?
Via the menu button, select the ‘Help and Support’ option which can be used to notify Inugo of any issues. However if you are stuck at a barrier or gate it is recommended to contact the operator via the attendant, intercom, or the displayed calling number.
Do I need to enter my registration plate to use the ParkAt app?
Yes, you will need to enter a registration plate in order to start a parking session.
Can I pay for parking even if it’s my friends car?
Absolutely! Simply enter their registration plate number on your list of plates and select it when you start a session using your account.
What if the rates shown in the app are different as to what is displayed at the car park?
The information in the app is what you’ll be charged for. If the rates posted at the site are different, please email us at info@parkat.co
Do I have to pay if I start a session and exit because I couldn’t find a space suitable for my vehicle?
Most parking facilities that contain gates or barriers have a short grace period where no charge applies. This allows you to leave without charge if you are unable to find a suitable space. So long as you exit within the grace period your session would automatically end upon exit via the barrier or gate using the ParkAt app.
On a car park with no gates or barriers it is advisable to only begin your parking session when you have brought the car to a stop in a suitable space.
Why is there a padlock symbol on the map instead of the price?
The padlock symbol is a visual indicator that it is a private car park and you have access to it. Only users who have been invited to access these car parks will be able to view these on the map overview.
Why does it say a credit card may be required to access parking spaces when looking for parking on the app?
If the car park charges for parking then you will need a registered credit or debit card (e.g. Visa or Mastercard) in order to gain access, as opening the barrier or gate will begin your paid parking session.
I forgot to end my session after I parked! What should I do?
In this situation you will need to contact ParkAt, email is best: info@parkat.co
How can I see my current monthly parking through the app?
By selecting ‘Your Parks’ from the menu, it will display where you have current monthly parking or private access sites which you have access to.
Can I register more than one credit or debit card?
Yes. You can add multiple cards that might be used for different ocassions i.e. personal or business. You will need to choose one card as the “default” card, but you can change which card is actually used when starting a parking session. We only accept Visa, Mastercard, and Amex.
CAN I REMOVE MY ACCOUNT?
Use this guide to remove your account from the ParkAt app.
Step-by-Step Instructions
Open the app and login to the account you wish to delete.
Select “menu”
Select “profile”
Select “delete my account” in the options
Select “delete my Account” to confirm
I’ve forgotten my password, how do I request a new one?
Select the ‘Forgot Password’ button from the login page of the app and enter your email address followed by the ‘Done’ button. An email will be sent to the nominated address along with a link to reset the password. Follow the link, input a new password and select ‘Set’.
Your password will now have been reset and you will be able to log back into the ParkAt app using your new password.